Returns and Exchanges Policy
Regular priced items are eligible for Free Returns In The US!
If you're not satisfied with your regular priced items, please send them back in the condition you received them within 30 days of delivery for a refund. Use the Returns Center to generate a free, prepaid return label.
Please rinse dirt and lint roll (or tape) hair off Clawgs and pouches before returning them. Clawgs and/or pouches returned dirty and/or hairy will have up to a $10 restocking fee per pair deducted from refunds.
Items must be returned in their original condition. Chewed up and/or damaged items, including bite marks or punctured rubber, are NOT returnable, refundable, or exchangeable.
We do not process exchanges for regular priced items. If you'd like different sizes, please return your Clawgs and place a new order for the size(s) you'd like to try next.
Clearance / sale items are considered "final sale" and are not eligible for free returns or refunds. However, clearance / sale items can be exchanged for different sizes and/or colors of the same item while supplies last. To exchange final sale / clearance items for different sizes/colors of the same item (while supplies last), please use the Exchange Center and mail items back within 30 days of delivery. Exchanging final sale items requires the payment of a $7 fee for shipping plus price differences between sizes (if necessary) and up to a $10 restocking fee per pair if Clawgs and/or pouches are returned hairy and/or dirty.
Items sent back / post marked over 30 days after their delivery date are not returnable and will not be refunded or exchanged for other items. If you mail ineligible items to us, you will have the option to pay the additional shipping cost to have them sent back to you. If the additional shipping cost is not paid within 7 days, we will dispose of the ineligibly returned items.
International orders must be sent back within 30 days of delivery using the currier of your choice.
Please allow up to 2 weeks for us to inspect and process returns and exchanges. You will receive an email notification when your return is processed. Initial shipping costs are not refunded.
Starting online returns is easy
- Enter your email address and order number to sign in.
- Go to your order history, select the order and items you want to return, follow the instructions (only 4 steps) and submit return request.
- We will respond to return requests within 3 business days. We may inquire about your return before approving the request. After approval, you will get an email with shipping instructions and a free, prepaid return label (in the US).
What items are returnable? (eligible for returns for refunds)
- 30-day return policy for regular priced items, which means you have 30 days after receiving your items to request a return and mail them. We do not accept returns post marked or mailed more than 30 days after their delivery date.
- Items in unused and resellable condition, or items that were defective upon delivery to you. We do not accept chewed up or damaged returns.
What items and exceptions are non-refundable?
- Clearance / sale items are considered "final sale" and are NOT refundable.
- Gift cards are NOT refundable.
- Items post marked or mailed back more than 30 days after their delivery date are NOT refundable.
- Chewed up and/or damaged items, including bite marks or punctured rubber, are NOT returnable, refundable, or exchangeable.
Damage, loss, or theft issues
- If the purchased product is faulty or defective, reach out to us within 7 days of the delivery date. Send photos of the defects.
- If the purchased product is lost or stolen, Please collect evidence and contact your currier.
Exchanges
- We do not process exchanges for regular priced items. If you'd like different sizes, please return your current sizes for a refund. Then, place a new order for your desired sizes.
- If you'd like to exchange final sale / clearance items for different sizes of the same item (while supplies last), please use the Exchange Center and mail items back within 30 days of delivery. Exchanging final sale items requires the payment of a $7 fee for shipping plus price differences between sizes (if necessary) and up to a $10 restocking fee per pair if Clawgs and/or pouches are returned hairy and/or dirty.
Refund solutions
- Refund to original payment method.
- Refund to store gift card.
How soon will I get my refund?
- After we receive your return, it generally takes up to 7 days for us to inspect, clean (if necessary), and process returns. However, it may take up to 14 days.
- After your return has been processed, you will receive a refund notice from us and it will take an additional 1-7 business days for the refund to be returned to your original payment method. Refunds to gift cards are immediate.
- If more than 15 business days have passed since we’ve processed your return and the funds are still not showing in your bank account / credit card, please contact us at info@dogsap.com.
We reserve the right to change this policy in the future and/or to deny claims/returns based on suspected fraudulent activity.