Troubleshooting Clawgs V3
Clawgs Fall Off Paws Or Slide Onto/Below Paws' Sides' Bone Prominence
Clawgs' heel straps' top edges' stitches should always be above dogs' paws' sides' bone prominence, which can be felt on paw sides.
When heel straps fall below dogs' paws' sides' bone prominence, they can hold together toe bones that want to spread when dogs stand.
First, ensure the heel straps are secured in the buckles' cinch slots.
If the heel straps were not in the buckles' cinch slots, wrap the heel straps above paws' sides' bone prominence, but bellow dew claws. Fasten the buckle. Fully tighten heel straps. Then, unfasten the buckle and take Clawgs right back off.
Then, pull each heel strap into each buckles' cinch slots.
If the heel straps were already locked in the buckles' cinch slots, slightly tighten the heel straps by pulling one or two additional heel strap edge stitches through the buckles' cinch slots.
While Clawgs are off paws, if you pull hard enough, you should be able to slightly tighten the heel straps without removing them from cinch slots.
If heel straps' top edges' stitches continue to slide onto or below paws' sides' bone prominence while Clawgs' front edges are in the correct location (not touching front claw tips), your Clawgs are too small.
When dogs' front toes press small Clawgs' front straps, the heel straps slide down further than they should be.
Please submit a return request within 30 days of delivery. Then, place a new order for the size(s) you'd like to try next.
Clawgs Rotate Off Center
Toes and claws recede into Clawgs when dogs lay and spread when dogs stand.
It's best to tighten toe straps while dogs are standing so you can tighten toe straps according to dogs' natural standing toe splay without risking that toes are will be squeezed when dogs stand.
The most impactful way to keep Clawgs centered on paws is by setting dogs' heels back into Clawgs' heels while dogs are standing.
To do this, ensure Clawgs start centered without side claws stuck under front straps.
Unfasten toe straps, push the slider against front knuckles, then fasten the top straps to front straps as far back as possible while dogs are standing.
This sets dogs' heels into Clawgs' heels, which has the biggest impact on centering Clawgs.
Note that the front strap tips may need to go under Clawgs' top sides' velcro-less area.
If setting dogs' heels back into Clawgs' heels causes dogs' front (middle) claws' tips to touch Clawgs' sole rather than the ground while dogs are standing with heel straps' top edges' stitches above dogs' paws' sides' bone prominence, which can be felt on paw sides, the Clawgs are too large.
If your Clawgs are too large, please submit a return request. Then, place a new order for the size(s) you'd like to try next.
An off-center slider can also make Clawgs shift off center.
Fold the sole along the middle of the tread to compare front straps' lengths that lead into sliders.
Tightening side straps to gently hug the front sides of side toes (near side claws) while dogs are standing in centered Clawgs will also help keep Clawgs centered.
Only tighten the side straps to gently hold side toes while dogs are standing if Clawgs' sides are on the front sides of side toes. Otherwise, overtightening side straps tends to squeeze behind side toes, which wedges toes/paws forward rather than holding them back.
It is normal for one or both side claws to touch the sole rather than the ground. We extended the sole under side claws/toes to ensure all pads are protected regardless of paws' shapes.
However, trimming the sole under side claws not only lets dogs' use all four claws for grip, but also helps claws stop Clawgs from spinning. It also frees up Clawgs front end to hug front pads better.
If you're confident your Clawgs are the correct size, We highly recommend marking and trimming the excess sole under side claws.
Front Toes Slide Through Clawgs' Front Claws' Opening
If toes slide through Clawgs' front claws' opening while heel straps' top edges' stitches are above dogs' paws' sides' bone prominence and dogs' heels are set back in Clawgs heels, the Clawgs are too small.
If front toes are not sliding through Clawgs' front claws' opening while dogs are standing, but slide through while dogs are walking or running, slightly lower sliders, but do not let the straps under sliders press against claws.
If you can't lower the slider more without pressing claws and toes are still sliding through Clawgs' front claws' opening, ensure your Clawgs have slits cut in the excess sole between front toes and side claws.
Cutting a slit in Clawgs' excess sole under side claws/toes frees up Clawgs' front edge to hold front toes better.
Starting September 8, 2024, all Clawgs will be shipped with slits already cut in the sole.
If your Clawgs were shipped before September 8, 2024, we recommend cutting slits in the excess sole, as shown.
Dog Seems Uncomfortable
The most common reasons why dogs feel uncomfortable in Clawgs are:
- Side straps too tight
If you fully tighten side straps on laying dogs or lifted paws, they will be too tight when dogs stand because toes spread when dogs stand.
The side strap stretchiness is meant to let dogs spread their toes, not squeeze them together. Dogs hate their toes being squeezed from the sides. It is better to leave side straps way too loose rather than slightly too tight.
- Heel straps' top edges' stitches are on or below dogs' paws' sides' bone prominence, which can be felt on paw sides.
When this happens, bones that want to spread when dogs stand are held together.
This may happen because heel straps are too loose or not locked in buckles' cinch slots.
The most common reason why heel straps' top edges' stitches continuously slide onto or below paws' sides bone prominence is
because the Clawgs are too small.
Buckles Fall Off Heel Straps
If buckles fall off heel straps, you'll need a thin tool, such as a Q-Tip cut in half to push heel straps back through buckles.
